Careers at MLabs

Account Manager

Own client relationships end to end: delivery, communication and growth across accounts.

Full-timeHybridLajpat Nagar, New Delhi2 to 5 years in account management or client servicing
Why this role at MLabs

Agencies live or die on how well accounts are run. Here you own that. You keep clients happy, keep work shipping, and grow the accounts you hold, with the freedom to solve problems your way rather than wait for instructions.

The facts

Role Account Manager
Type Full-time
Work mode Hybrid
Location Lajpat Nagar, New Delhi
Experience 2 to 5 years in account management or client servicing
Tools Documents, spreadsheets and project tools
Compensation Competitive salary based on experience

About the role

You own a set of client accounts and you are the person who keeps them happy and moving. You run the relationship day to day, turn client goals into clear plans for our delivery teams, keep communication honest and on time, and make sure work ships to a standard you are proud of. You spot problems before they grow, find ways to grow each account, and you do it without waiting to be handed a to-do list.

What success looks like

  • Your clients trust you and renew, because work ships well and communication is honest.
  • Delivery teams get clear briefs and realistic timelines from you.
  • Risks get caught and handled before they reach the client.
  • The accounts you own grow, and you can show how.

What you will do

  • Own a portfolio of client accounts as their main point of contact.
  • Turn client goals into clear briefs and timelines for the delivery teams.
  • Run regular updates and reviews, and keep communication clear and on time.
  • Coordinate across social, performance, content and design so work ships on schedule.
  • Track deliverables, budgets and timelines, and flag risks early.
  • Spot opportunities to grow each account, and act on them.
  • Keep account documents, trackers and notes accurate and current.
  • Step in and solve problems before they reach the client.

What we are looking for

  • 2 to 5 years in account management, client servicing or a similar client-facing role.
  • Clear, calm written and spoken communication.
  • You take ownership and move without being told what to do next.
  • Organised, with an eye for detail across many moving parts.
  • Comfortable coordinating delivery teams and managing timelines.
  • Able to work hybrid from our Lajpat Nagar office.

Nice to have

  • Experience in a marketing, creative or digital agency.
  • Comfort with project tools like Notion, Trello or similar.
  • Hands-on use of AI tools like Claude, ChatGPT and Gemini.

What you get

  • Real accounts to own, with room to grow them.
  • A competitive salary based on experience.
  • A small team that ships fast and trusts you with your accounts.
  • A clear path to lead accounts and mentor others as we grow.

Questions, answered

How much experience do I need?
Around 2 to 5 years in account management or a client-facing role. What matters most is that you take ownership and communicate clearly.
Is it remote?
It is hybrid, based out of our Lajpat Nagar office in New Delhi.
How many accounts will I own?
A focused portfolio, sized so you can do each one justice rather than spread thin.
Who will I work with?
You coordinate our social, performance, content and design teams, and you are the main point of contact for your clients.
Is this the full-time version of the internship?
Yes. It is the senior, full-time Account Manager role. The Account Management Internship is a path into work like this.
How do I apply?
Use the form on this page. Add your CV and a short note on why this role fits you. It goes straight to our team and you get an email confirmation right away.

Apply for this role

Fill in the form below. We read every application and reply by email.