Terms of Service

1. Agreement to Terms

By accessing or using MLabs Digital, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you may not use our services.

2. Description of Services

MLabs Digital provides AI-powered marketing intelligence services including unified marketing dashboards, automated AI marketing audits, competitive intelligence and video content production. Service specifications and pricing are agreed separately with each client.

3. Account and Access

You are responsible for maintaining the confidentiality of your credentials and all activities under your account. Notify us immediately of any unauthorised use at [email protected].

4. Third-Party Platform Authorisation

By connecting your Google, Meta, or other marketing accounts to MLabs, you:

• Authorise MLabs to access your account data via official OAuth 2.0 authentication
• Confirm you are the authorised account owner or have explicit permission to grant this access
• Acknowledge that our use of Google API data complies with the Google API Services User Data Policy including Limited Use requirements
• Understand you may revoke access at any time from within each platform’s settings

5. Payment Terms

Fees are billed monthly or annually as agreed. Payment is due within 7 days of invoice. We reserve the right to suspend access for non-payment. All fees exclude applicable taxes.

6. Cancellation and Refunds

Cancel with 30 days written notice to [email protected]. Monthly subscriptions are not refunded for the current period. Annual subscriptions may receive a pro-rated refund at our discretion.

7. Intellectual Property

All platform content, software and algorithms remain the exclusive property of MLabs Digital Private Limited. Your subscription grants a limited, non-exclusive, non-transferable licence for internal business use only. You may not copy, reverse-engineer or redistribute any part of our platform.

8. Confidentiality

MLabs will not disclose your business data, campaign performance or client-specific information to any third party without your explicit consent. Both parties agree to maintain confidentiality of proprietary information shared during the engagement.

9. Limitation of Liability

MLabs provides its platform and AI insights on an as-is basis. While we strive for accuracy, AI-generated recommendations are advisory only. Our total liability for any claims shall not exceed fees paid in the preceding three months.

10. Governing Law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in New Delhi.

11. Changes to Terms

We may update these terms and will notify active clients by email at least 14 days before changes take effect.

12. Contact

MLabs Digital Private Limited
5/28 Vikram Vihar, Lajpat Nagar 4, New Delhi – 110024, India
[email protected]